In short, what you will discover in this article: Save Company is a major player in electronic repair and maintenance in France. You will understand its history, key services, as well as its advantages for professionals and individuals.
1. Table of Contents
2. General Presentation of Save Company
2.1 History and Background
Save Company has established itself as a European leader in electronic equipment repair. Founded in the mid-2010s, it went through several important phases, including financial difficulties in 2016 that led to judicial recovery. In 2017, Save was acquired by Remade Group, then taken over in 2019 by Point Service Mobiles. This takeover allowed for the restructuring of the company by creating the Save Group, which includes two main entities: Save Store, specialized in local repairs, and Save Lab, dedicated to centralized repair and recycling. Today, Save has over 200 outlets in France, aiming to reach 500 locations by the end of 2020, making it the largest repair network in the country (source Maddyness).
2.2 Objectives and Positioning
Save Company is committed to a circular economy approach by extending the life of electronic products. Its mission is clear: to offer sustainable solutions for repair, refurbishment, and recycling. This approach promotes the reduction of electronic waste while providing consumers with economical and ecological alternatives. Save positions itself as a responsible player with strong dedication to customer satisfaction and quality after-sales service.
3. Offers and Services Provided by Save
3.1 Service Details
Save offers a comprehensive range of services around electronic equipment repair, including:
- Repair of smartphones, tablets, and other mobile devices at its outlets.
- Sale of refurbished products, ensuring devices get a second life.
- Business customer support with solutions tailored to professional needs.
- After-sales service (SAV) management including intervention tracking and warranty handling.
- Professional troubleshooting on-site or in workshops.
These services rely on a dense network of service centers and recognized expertise in maintenance and technical support.
3.2 Practical Use Cases
For example, a company wanting to outsource the maintenance management of its mobile equipment can turn to Save for a full professional repair service and intervention tracking. Similarly, an individual can benefit from the SAV warranties and quick repair solutions offered in Save Store shops.
4. Advantages and Benefits of Save Company
4.1 Benefits for Customers
Save customers enjoy several key advantages:
- Easy access to an extensive network of outlets for fast service.
- Economical solutions through repair and refurbishment.
- Secure SAV warranty protecting interventions.
- Dedicated business customer support for optimal professional needs management.
- An eco-responsible approach highlighting the second life of products.
4.2 Benefits for the Company
For Save, this strategy strengthens its position in a growing market, improves customer satisfaction, and develops solid partnerships with professional actors. The integration of after-sales service management and innovative maintenance solutions also helps optimize internal processes and reduce costs.
5. Operation and Process at Save
5.1 Key Service Steps
The customer journey at Save typically follows these steps:
- Diagnosis of the problem by a specialized technician.
- Clear and transparent quotation proposal.
- Repair or replacement of defective parts.
- Follow-up of interventions through a dedicated management system.
- Delivery or return of the repaired device with warranty.
5.2 Technologies and Methods Used
Save uses advanced technologies for diagnostics and repair, as well as rigorous methods to ensure intervention quality and durability. The centralized service center Save Lab plays a crucial role in handling complex repairs and recycling components.
6. Conclusion
Save Company is a key player in electronic equipment repair and after-sales service in France. Its extensive network, comprehensive solutions, and commitment to the circular economy make it a reliable partner for professionals and individuals. To learn more about starting a business or effectively managing your after-sales service, check out our practical advice on starting your business idea and business creation steps.
To deepen your entrepreneurial project in the renovation or maintenance sector, feel free to consult our complete guide on starting a renovation company.
